In today’s hyper-competitive digital space, just posting content isn’t enough. If you want to grow your reach, boost engagement, and prove ROI, you need to focus on the right metrics.
Below are 10 must-track social media KPIs that actually tell you whether your strategy is working — and what to do next.
Shows how many unique users saw your content.
➡ The higher, the better — it signals visibility growth.
Total number of views (including repeat views).
➡ Combine with reach: high impressions but low reach may mean limited audience variety.
Interaction rate (likes, comments, shares) divided by reach.
➡ The gold standard for measuring how much people actually care.

How many people clicked on your CTA or website link.
➡ Crucial for traffic and conversion-focused campaigns.
Percentage of users who took a desired action (purchase, sign-up) after clicking.
➡ Ties your content directly to business results.
For video content, how long people watch before scrolling away.
➡ Key for Reels, TikToks, and YouTube Shorts.
Are you gaining or losing followers?
➡ Quantity matters, but quality is everything. Look for steady, targeted growth.
For paid campaigns, these show how efficiently you're spending.
➡ Lower = better budget performance.
How quickly and consistently you reply to messages and comments.
➡ Tells you a lot about your customer care and community engagement.
How often users tag, mention, or create content about your brand.
➡ One of the strongest signals of brand awareness and trust.
Metrics alone won’t make you better. You have to know what they mean, why they shift, and how to respond.
With these 10 KPIs in your dashboard, you’ll have a clear picture of what’s working — and where to steer next.